Why do my bus drivers keep getting lost?

Ok, so I know they changed the route, but I figured it out in 6 seconds, can't they?? Tuesday February 27th, 2007. Approximately 8:13am. I board the #11 Bus and head towards downtown. The driver misses FOUR turns, and finally some kid asks him where the hell he's going. The guy just says "oh shit" and buries his face in his hands. He says no other words. At Webster and Lincoln, the young man turns the bus around without saying anything and drives over a MILE back up the street. He then turns the bus around and starts doing the route over. We all of course get off at the red line station and end up getting on the train since we've now been on the bus for 20 minutes and (at least me ), are back where we started. Wednesday February 28th, 2007. Chris takes the train. Thursday March 1st, 2007. Approximately 8:17am. I board the #11 bus, and we head down Lincoln. The young woman driving the bus decides - hey, why mess with all these turns on Sheffield, Fullerton, Halsted and Webster?? No, she's just going to burn right down Lincoln. Someone finally asks her where she's going, and she says "oh......well....it's my first day". Many people just get off at some random intersection and start making their way back up to the train station, or wherever they were going. She gets downtown. While going down Wells, she decides to drive between the support structures for the L and the curb to get people close to the sidewalk. She makes it almost 16 feet before getting totally wedged between cars and steel beams. We get to drive in reverse back out into Wacker Drive while 200 people stand in the blocked sidewalk figuring out what EXACTLY is happening. Friday, March 2nd, 2007. Chris takes the train because he's so late for work and totally hungover. The driver does not take any wrong turns. Monday, March 5th, 2007. Approximately 8:13am. They're getting smarter! I board the #37 Armitage bus at Diversey and Lincoln. The bus has no sign in the window or anything letting you know why this mystery bus is miles off course. I correctly figure out this is the #11 bus trying to be sneaky. Most others ask, to which this driver goes "huh? oh....uh huh". This young gentleman driver keeps talking with some whiney, nasal sounding man in the front of the bus. I finally listen to them...."yeah, you're gonna need to make a soft right on Sheffield here, and then turn left at Fullerton". "Thanks dude". <later> "Now you're gonna want to turn right on Halsted and then make a left on Webster". The whiney guy with the DuPaul shirt on gets off at DuPaul and walks towards campus. We manage to make it downtown without any major incidences. Although at one point a poor truck driver with Quebec license plates asks the driver for simple directions downtown - the driver sits for a minute and then goes "wow, I really just have NO clue man".>